Customer Service
The Customer Service of Dutch Expat Shop can be reached at any time using the online contact form on the website or by the following e-mail address: customerservice@dutchexpatshop.com. Your question will be answered within 24 hours.
Shipping methods and the delivery time of your order
All packages will initially be shipped through PostNL, DPD, DHL and BPost. The shipping costs will depend on the total weight of the package and the country of destination, and the delivery time will vary from country to country, from 1 to 30 business days. Before a package is shipped, you must take into account approximately three (3) business days processing time per order. This is because we pride ourselves in taking exceptional care of your products by using high quality and extremely durable packaging materials. That way, you do not have to worry about your products getting damaged before they reach you.
If you would like to have more information about the shipping methods or about the delivery time and shipping costs, please check the "shipping information" below.
Your payment
Your order will only be processed after your payment has been received by Dutch Expat Shop. You can find more information about the various payment methods below.
Our assortment
We strive to offer a versatile and innovatory assortment with mostly typically Dutch and typically Belgian products. But you will also find products from many other countries in our assortment. In total, we offer about 30,000 Dutch and Belgian products and our assortment will be expanded every month again. However, if there is a specific product you would like to have added to our assortment, please do not hesitate to contact us. You can inform us about your wishes at any time. You can do so by using our Customer Service e-mail address: customerservice@dutchexpatshop.com.
Vouchers
When you want a gift voucher for a party or for other reasons, please contact our Customer Service: customerservice@dutchexpatshop.com or you can order a gift voucher automatically via our website. You can define the value of the gift voucher by yourself.
Our online shop
You can start shopping immediately. You have the possibility to browse through our isles and make your choice by clicking on the product you wish to buy. The shopping cart, which you will see displayed at the top right corner of the website, is a sort of a mnemonic for the products that you have added while shopping. If, for whichever reason, you choose not to buy a certain product, you can always delete this product from your shopping cart or modify the amount. While shopping, you will instantly see the total amount and weight of your shopping cart. That way, you will always know how much you have ordered and for which amount. When you have filled your shopping cart, you can click on "Proceed to Checkout". You will be asked to register on our website, so that we can properly ship your order. However, registration is not required. Even when you choose not to register, you will still be able to use our products and services. You can choose to receive our bimonthly newsletter in which you will find all our special offers and new products. After you have entered all of your information, you will have to choose a personal password. You can use this password during your next visit to quickly and easily log in to our website. Next, you will choose the delivery address and the payment method. You can also verify your order one more time to see if you have everything you need. After you have chosen your payment method, you will receive an e-mail from us with a confirmation and an overview of the ordered products. Moments later, you will be able to use your personal Track & Trace code, which will also be confirmed by e-mail, to closely follow your order. You can use your Track & Trace code to view the status and the current location of your package.
Suppliers and wholesale
We have a Sales department specialized in B2B. We offer the possibility for your company to sell your products through our website. For more information, you can directly contact our Sales department. They will be more than happy to inform you about the possibilities we offer.
We also offer companies the possibility to order large supplies (from 250 items and more) of typically Dutch and typically Belgian products for wholesale. The more you order, the lower our prices will be. We will make sure the products reach you safely and in an impeccable state. Please contact our Sales department directly if you wish to sell our products in wholesale. They will inform you about the possibilities.
Our Sales department can be reached using our online contact form, which you can find on our website. It is also possible to send your message to the following e-mail address: sales@dutchexpatshop.com.
Contact
Click here for the different contact possibilities.